Privacy Policy.

Herbalwave ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us through our website, our products and our customer communications. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, mailing address and any details submitted through forms, product verification, membership sign-up or customer support requests. We may also collect limited technical information automatically, such as browser type and general usage data, to help us improve our website.

2. How We Use Your Information

• To respond to enquiries, verification requests and customer support requests.
• To process CARE membership registration and related rewards, once available.
• To send product, wellness or promotional updates, only where you have agreed to receive them.
• To improve our products, website and overall customer experience.
• To comply with legal, regulatory and accounting obligations.

3. Sharing of Information

We do not sell your personal data. We may share necessary information with trusted service providers who help us operate our business (such as payment processing, logistics or IT hosting), and only to the extent required for them to perform their services. We may also disclose information where required by law or to protect our legal rights.

4. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under the PDPA, you have the right to access, correct or request deletion of your personal data held by us, and to withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details below.

6. Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "last updated" date.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at support@herbalwave.com.my.

This page provides a general overview of our data practices and is subject to review and update as our products, membership programme and services are finalised.