Refund Policy.

We want you to be fully satisfied with your Herbalwave purchase. If for any reason you are not satisfied, please read this policy to understand how we handle refund requests.

1. Eligibility for Refund

You may request a refund within 7 days from the date you received your order, provided that:

• The product is unopened and in its original packaging.
• The product is not damaged due to misuse or improper storage on your part.
• Proof of purchase (order number or receipt) is provided.

2. Non-Refundable Items

The following are not eligible for a refund:

• Products that have been opened or partially consumed.
• Products purchased during a clearance or final-sale promotion.
• Digital products, membership fees, or service-related charges.

3. How to Request a Refund

To initiate a refund request, please contact us at support@herbalwave.com.my with the following information:

• Your full name and order number.
• Reason for the refund request.
• Photos of the product (if applicable).

4. Processing Time

Once your refund request is approved and any required item return is received, the refund will be processed within 7–14 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you.

6. Contact Us

For any refund-related queries, please contact us at support@herbalwave.com.my.

This policy is subject to review and update as our operations evolve.